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Frequently Asked Questions LX-Series Label Printers

1. What are the main differences between the three label printers?

2. What is the average cost per label?

It depends upon the amount of coverage and the colours used in your designs. If you’d like to email us ( a .jpg of your actual label, we can run a test through the printer’s software to give you a very close approximate cost.

A few examples of label costs you can also compare here: Label-Cost-Comparison-EN.pdf

3. How many labels can you print per ink cartridge or set of ink carts?

It depends upon the amount of coverage and the colours used in your designs. If you’d like to email us ( a .jpg of your actual label, we can run a test through the printer’s software to give you a very close approximate number of labels for that design. We can also give you this general information:

4. Which printers offer a built-in label cutter?

LX500ec and LX2000e both offer a built-in „pizza-wheel“ style label cutter.

5. What operating systems do these printers support?

Regarding Windows XP and Vista, our printer drivers will still work on it. However, since Microsoft has ceased support for XP and Vista, we have no choice but to also no longer support XP and Vista.

6. What is the highest resolution each printer is capable of printing?

All three can print up to 4800 dpi.

7. Do the printers come with software to design my labels?

Yes, it comes with a basic design program for Windows called NiceLabel SE Primera Edition or with Bartender Ultralite. Both programs allow you to import graphics, logos, etc. and add things like bar codes. You can also design your labels in a fullfeatured design program, save them as high-resolution .jpg, .tiff, .bmp, .png or .pdf files and use our software to arrange them onto your label stock and print. Or, you can print directly out of your own graphic design software such Adobe Illustrator as long as that software allows you to change the page sizes to the sizes of your labels.

For Mac, we don’t include software since most Mac users prefer to print directly from programs such as Adobe Illustrator or Photoshop. We offer the Mac software Labels & Addresses now for all registered Primera label printer customers for free:

8. Does this printer do bar codes?

Yes, it comes with NiceLabel SE, Bartender or Labels & Addresses software which includes just about every bar code font used in business and industry world-wide, including 2D bar codes.

9. Are the labels waterproof?

We hesitate to use the word “waterproof“, but several of our label substrates, when printed onto by LX1000e and LX2000e, are highly water-resistant. We do not recommend LX500e for labels that will be exposed to water. The black on LX500e is made by mixing cyan, magenta and yellow. That much ink saturation can smear when it gets wet no matter which label stock you use.

It is important to match the right substrate for your particular application. This is especially true for water-resistance. Before ordering a large quantity of blank labels you should try out some printed labels on your products in the environment in which they’ll be used. In general, we suggest a synthetic substrate for high-humidity or wet environments. Vinyl, Ploy White Matte, Poly White Gloss, Poly Clear Gloss and Poly White Matte BS-certified label stocks are ideal.

The most water-resistant substrate we sell is the clear and white polyester labels. However, they are also the most expensive. Vinyl is a great alternative but again should be tested before ordering a large quantity of blank labels. It is also ideal for very small or irregularly-shaped containers since it is very soft and conformable. For applications where water isn’t a concern, our Paper High Gloss labels perform exceptionally well and are affordable, too.

For those who need a GHS compliant label solution, LX1000e and LX2000e are the perfect choice. With the pigment ink and Primera’s Poly White Matte BS-certified material, LX1000e and LX2000e had already passed Section 3, BS5609 testing. The testing included removal of print by adhesive tape, abrasion resistance and permanence of print evaluations under extreme conditions, including exposure to UV light and repeated salt spray and immersion. The material and printed images from LX1000e and LX2000e passed in all three categories.

10. Do I have to buy my labels and ink from you?

No, you are free to purchase them from anyone you choose. Labels just need to be coated for aqueous inkjet printing. For non-Primera labels, you’ll see varying levels of water-resistance, gloss and other characteristics. Remember to always test first! Our ink carts are designed specifically for our printers.

11. Are your ink cartridges refillable?

No, they are not. They are designed and manufactured for one-time-only use.

12. Are any of your printers wireless?

Yes, the LX2000e can be connected via USB 2.0 or through Ethernet or built-in wireless.

13. I have more questions. How can I get them answered?

Primera has one of the best online Knowledge Bases available in the industry. You can access it 24/7 at or, call sales at +49 611 927770. Email to or

14. Who is Primera?

Headquartered in Plymouth, Minnesota, Primera Technology, Inc. is the world‘s leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, LP130e Laser Marking System and CX1200e Color Label Press and FX1200e Digital Finishing System.

Primera distributes its products in more than 200 countries with service and support for North America, Latin America and South America from Plymouth, Minnesota. EMEA customers are serviced and supported from Wiesbaden, Germany through DTM Print. Primera Asia Pacific, located in Hong Kong, serves customers in Asia Pacific.

Specifications are subject to change without notice.

Copyright © 2019 DTM Print GmbH