Many of our older products are not supported on the latest macOS 10.14 Mojave. Please do not update to this version until we have listed support for this OS on the product's download page. We are working hard to provide support for as many products as possible. If you have already updated, and you have found that your product does not work, we recommend that you downgrade your OS to the previous version. Click here for instructions.
Problem- now what?
Should you have a problem or a defect during the operation of your label printer, please be sure to read the manual in the chapter "Troubleshooting" section. If this doesn't help to resolve the error, you can either contact our technical support during normal business hours via phone +49 611 927770 or fax +49 611 9277750 or fill out the support form. Please enter your bug report or the conditions under which the error occurs, as accurately as possible.
Please be aware that you have to be registered with your Primera product first!
How to register?
If you register your Primera device within the first 6 months after purchasing, you will receive you a 12 month warranty extension free of charge.
Please take 2-3 minutes of your time to register your product.
What is required for registration?
Contact Technical Support:
Let PrimeraTech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at +49 611 927770.
Following information will be needed:
RMAReturn Merchandise Authorization If the problem cannot be solved over the phone or by email in a reasonable amount of time, or if your product has a hardware problem, please request an RMA number from our support team. With this number you can send your product to us for inspection/repair. Note: If possible, please send us your product in its original box and packaging, in order to prevent possible damage during the shipping and handling process. REPACKING INSTRUCTIONS