Tech Support by E-mail form If a problem/defect should occur during operation of your device, please first refer to the chapter "Troubleshooting" in your manual. If the error cannot be corrected, you can either consult our technical support during normal business hours by telephone +49 611 927770 or fax +49 611 9277750 or fill out this form. Please describe your error description or the conditions under which the error occurs as precisely as possible. Please be aware that you have to be registered at DTM with your product first! Last name:* First name: Company: Street: Postal code: City: Country: United Kingdom Germany France Spain Italy -------------------- Afghanistan Albania Andorra Austria Azerbaijan Belarus Belgium Bosnia and Herzegowina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland Gibraltar Greece Greenland Hungary Iceland Ireland Kazakhstan Kosovo Latvia Liechtenstein Lithuania Luxembourg Macedonia, Former Yugoslav Rep. of Malta Moldova, Republic of Monaco Montenegro Netherlands Norway Poland Portugal Romania Russian Federation San Marino Serbia Slovakia (Slovak Republic) Slovenia Sweden Switzerland Turkey Ukraine Vatican City -------------------- Algeria Benin Burkina Faso Egypt Ethiopia Ghana Mali Marocco Namibia Niger Nigeria Senegal Nigeria Somalia South Africa Sudan Togo Tunesia Zamibia Zimbabwe Other African Countries -------------------- Bahrain Israel Jordan Kuwait Lebanon Oman Qatar Saudi Arabia United Arab Emirates Other E-mail address:* Phone: Product: Current Product Line … Pro1050 Color Label Printer LX500e Color Label Printer RX500e RFID Color Label Printer LX910e Color Label Printer FX510e Foil Imprinting System LX2000e Color Label Printer LX1000e Color Label Printer LP130e Laser Marking System CX1200e Digital Color Label Press FX1200e Finishing System CX1000e Digital Color Label Printer FX1000e Matrix Removal System RX900e Color RFID Printer AP550e Label Applicator AP362e Label Applicator AP360e Label Applicator RW-7 Label Rewinder RW-9/UW-9 Label Rewinder/Unwinder ---------------------------------------- DP-4200 Autoprinter DP-4052 Disc Publisher DP-4052 Blu Disc Publisher DP-4201 Disc Publisher DP-4201 Blu Disc Publisher DP-4202 Disc Publisher DP-4202 Blu Disc Publisher DP-4202 XRP Disc Publisher DP-4202 XRP Blu Disc Publisher Disc Publisher SE-3 Autoprinter Disc Publisher SE-3 Disc Publisher SE-3 Blu ---------------------------------------- DUP-06 DUP-08 DUP-11 DUP-15 ---------------------------------------- Primera Trio EOL Products … LX900e Color Label Printer LX900e with ACS-216e Auto Cutter LX400e Color Label Printer FX500e Foil Imprinting System FX400e Foil Imprinting System PX450e Color POS Printer LX810e Color Label Printer LX800 Color Label Printer LX200e Label Printer ---------------------------------------- DP-4100 Autoprinter DP-4051 Disc Publisher DP-4051 Blu Disc Publisher DP-4101 Disc Publisher DP-4101 Blu Disc Publisher DP-4102 Disc Publisher DP-4102 Blu Disc Publisher DP-4102 XRP Disc Publisher DP-4102 XRP Blu Disc Publisher Disc Publisher SE Autoprinter Disc Publisher SE Disc Publisher SE Blu Disc Publisher XRP/XRP-Blu Disc Publisher XRP-100 Disc Publisher Pro Disc Publisher XR/XR-Blu Disc Publisher XRn/XRn-Blu Disc Publisher Pro Xi Disc Publisher II Signatur Z1 ---------------------------------------- DUP-07 DUP-08/1000 USB Publisher 2100 Serial number:* Printer Driver: Operating System: Pull Down for Options Windows 10 Windows 8.1 Windows 8 Windows 7 Windows Vista SP2 Windows Vista SP1 Windows Vista WIN XP Pro SP3 WIN XP Pro SP2 WIN XP Pro SP1 WIN XP Home SP3 WIN XP Home SP2 WIN XP Home SP1 MAC OS 10.14 MAC OS 10.13 MAC OS 10.12 MAC OS 10.11 MAC OS 10.10 MAC OS 10.9 MAC OS 10.8 MAC OS 10.7 MAC OS 10.6 MAC OS 10.5 MAC OS 10.4 MAC OS 10.3 MAC OS 10.2 MAC OS 10.1 Software: Pull Down for Options PT Publisher 2 PT Publisher 1.2 PT Publisher 1.02 PrimoDVD 2.1.008 PrimoDVD 2.1.004 PrimoDVD 2.1.003 PrimoDVD 2.1.002 PrimoDVD 2.0.841 PrimoDVD 2.0.837 SureThing 3.15 SureThing 3.12 Discribe 6 Discribe 5.3.28 Discribe 5.3.27 Discribe 5.3.24 Discribe 5.3.19 Discribe 5.3.18 Discribe 5.3.14 NiceLabel BarTender Other Please describe your problem: Please describe what you have tried to remedy this problem (1000 character limit): Please send the Tech Support Report (Optional). Download PC Report Generator Download Mac Report Generator Please upload the Tech Support Report file here or send the file per email to DTM Print Support. Data Privacy Statements Agreement: I agree that DTM Print GmbH stores and uses my personal data for requirements of claiming support and warranty services. No data will be disclosed to third parties. I can revoke this consent at any time by e-mail to opt-out@dtm-print.eu. Consent: I agree that DTM Print GmbH informs me about news, events and offers of DTM via email (in case of sample requests additionally by mail). No data will be disclosed to third parties. The consent can be revoked at any time with effect for the future by email to opt-out@dtm-print.eu or at the end of each e-mail. I would like to subscribe to the free monthly DTM newsletter.
