With passion into the future

Our goal is to find the right printing solution for each customer and their requirements by finding the perfect match in hardware, software and supplies. In doing so, we are committed to sustainable thinking and action in all areas of the company. Based on this, we will continue to serve our customers and partners in Europe, Africa and the Middle East with more passion than ever.

The sales team is always ready to help our partners and customers as well as advice potential customers to search the right solution within our portfolio. From e-mails to phone calls they will always have a way to contact our knowledgeable team. Our main interest is knowing that our customers will have a working solution that will actually make a change in their business.

For us, it is part of a good business relationship that payments are processed on time.

It’s always a great achievement when a software solution developed by us is used by a customer. And it happens quite often that an initial customer project then turns into a solution we add to our portfolio.

To a large extent customer satisfaction depends on the quality of our internal organisation. This includes smooth processes that are re-evaluate on a regular basis. It is important to me that the knowledge gained from this leads to improvements through purposeful measures and that the requirements of our customers and partners are always met.

Without a well-operating IT infrastructure, no company can provide its customers with professional service. Our work ensures that all employees can carry out their tasks smoothly.

For us, customer service already starts on the phone. Contact with international customers offers variety and at the same time requires a high degree of flexibility in order to assign enquiries to the right contact person. We also look after the customers, who register their products with us. This is an important component for the ongoing relationship with our customers.

For us, logistics means providing the customer with the right item in the ordered quantity and in perfect condition. It goes without saying that we process orders accurately and on time, and then to dispatch the delivery to the desired location at the best possible conditions. This is our contribution ensuring that our customers are satisfied.

Developing customised solutions is our passion. Through our day-to-day work with existing and new products, we are constantly expanding our knowledge and expertise. This enables us to respond even more specifically to customer requirements.

If, during the support service, it turns out that a repair is necessary, we take care of the smooth and individual processing and implementation for the customer within the scope of the warranty. Of course, we also offer this service after the warranty has expired. In contrast to lots of other companies, we carry out repairs directly in-house. That means that customers get their devices back much faster.

By using video tutorials and manuals, customers can easily install and operate our products. In the event of technical questions or problems, our support team is available to our customers and local sales partners via remote maintenance using TeamViewer. It feels great when we have been able to help the customer.

Being part of the marketing team means being creative and innovative. Every day we contribute to establishing and presenting our products in different ways. Our aim is to combine the ideas of our partners and customers into a colourful (print) result. We see ourselves as part of the bigger picture and support all departments in their work as well as our local sales partners.