Important Notice:

Many of our older products are not supported on the latest macOS 10.15 Catalina. Please do not update to this version until we have listed support for this OS on the product's download page. We are working hard to provide support for as many products as possible. If you have already updated and now you have found that your product does not work, we recommend that you downgrade your OS to the previous version. Click here for instructions.

Problems? What now?

Should you have a problem or a defect during the operation of your device, please read first the chapter "Troubleshooting" in the manual. If this doesn't help to resolve the error, you can either contact our technical support during our business hours via e-mail support@dtm-print.eu or fill out the support form. Please enter your bug report or the conditions under which the error occurs, as accurately as possible.

To use our support, you have to be registered with your product first!

How to register? If you register your device within the first 30 days after purchasing, you will receive a 24 months warranty extension free of charge. Please take 2-3 minutes of your time to register your product. Registration form

What is required for registration? Your name Your address A valid e-mail address The name and Serial number of your device A copy of your receipt (including the date of purchase and name of the dealer) Registration - Support - RMA

Contact Technical Support: via: Support-Form via E-mail: support@dtm-print.eu per Remote Support (Team Viewer) - by prior appointment Download the Remote Support Client for Mac or PC. Then make an appointment for a Team Viewer session by e-mail (support@dtm-print.eu). No matter how you contact our support team, we will always need the following information from you: Serial number of your device Product name Detailed error description (please find more information on our service sheet)

RMA Return Merchandise Authorisation
If the problem cannot be solved by e-mail in a reasonable amount of time, or if your product has a hardware problem, please request an RMA number from our support team. With this number you can send your product to us for inspection/repair.
Note: If possible, please send us your product in its original box and packaging, in order to prevent possible damage during the shipping and handling process. PACKING INSTRUCTIONS