Technical support by e-mail form

If a problem/defect should occur during operation of your device, please first refer to the chapter "Troubleshooting" in your manual. If the error cannot be corrected, you can either consult our technical support during normal business hours by e-mail or fill out this form.

Please describe your error description or the conditions under which the error occurs as precisely as possible.

To use our support, your DTM Print product has to be registered first!

Last name: First name: Company: Street: Postal code: City: Country: E-mail address: Phone: Product: Serial number: Printer Driver: Operating System: Software: Please describe your problem: Please describe what you have tried to remedy this problem (1000 character limit):

Please send the Tech Support Report (Optional).

Download PC Report Generator

Download Mac Report Generator

Please send the Tech Support Report file per e-mail to DTM Print Support.

Data Privacy Statements

Agreement:
I agree that DTM Print GmbH stores and uses my personal data for requirements of claiming support and warranty services.
No data will be disclosed to third parties. I can revoke this consent at any time by e-mail to opt-out@dtm-print.eu.

Consent:
I agree that DTM Print GmbH informs me about news, events and offers of DTM Print via e-mail (in case of sample requests additionally by mail).
No data will be disclosed to third parties. The consent can be revoked at any time with effect for the future by e-mail to opt-out@dtm-print.eu or at the end of each e-mail.