Disc Publisher DP-4200 Series Packing Instructions

Please retain all packaging materials!

Before the shipping the product must be packed properly to avoid damage. Any damage due to improper packaging is not covered under warranty. Damages caused by improper packaging will be charged.

Prepare unit and accessories for shipping

1. Preparing the unit:

To prepare your disc publisher for shipping, please remove the disc holders. Please do not remove the printhead and ink cartridges. Close the front cover, then follow these steps:

1. Move the robotik arm to parking position by pressing and holding the Ink Catridge and the Power button on the back.

Continue to hold the cartridge button. The robotic will undock on the right side of the printer frame and lower. Power will shut off automatically once the robotic is in the transport position.

2. Place the transpot lock inside the printer.

3. Fix the cover with tape as shown.

4. Use the original packaging for best protection.

5. Please also note the instructions from the support team.

Watch the Disc Publisher Packing Video Tutorial

2. What about accessories?

For a quick handling please include all accessories (bins, cables, power cords, power adapters, media (if the problem is related to it) and cartridges) if available.

3. Any documents?

Please add the original failure description into the packaging. A printout of the e-mail history should be included.

Shipping:

Please write the RMA-number on the outside of the package.
Use to the address below. Non-prepaid shipments cannot be accepted.

DTM Print GmbH
Support
Mainzer Str. 131
65187 Wiesbaden
Germany

Further process:

Every incoming package will be identified by its RMA number. After repairment, the unit will be sent back to the recipient who contacted us for the RMA number. Amendments, such as change of shipping address, should be sent immediately.

The repair duration is approx. 5-12 working days.

Thank you for your understanding.

Feel free to contact us at any time for questions regarding the packing instructions. We’re available via e-mail at support@dtm-print.eu, by phone at +49 611 927770.