Disc Publisher DP-4100 Series Packing Instructions

Please retain all packaging materials!

Before the shipping the product must be packed properly to avoid damage. Any damage due to improper packaging is not covered under warranty. Damages caused by improper packaging will be charged.

Prepare unit and accessories for shipping

1. Preparing the unit:

To prepare your disc publisher for shipping, please remove the disc holders. Please do not remove the printhead and ink cartridges. Close the front cover, then follow these steps:

1. With the front cover closed, power the unit off.

2. Press and hold the cartridge button.

3. While continuing to hold the cartridge button, power the unit back on.

Continue to hold the cartridge button. The robotic will undock on the right side of the printer frame and lower. Power will shut off automatically once the robotic is in the transport position.

Install the proper cardboard spacer inside the unit and close the cover.

Watch the Disc Publisher Packing Video Tutorial

2. What about accessories?

For a quick handling please include all accessories (bins, cables, power cords, power adapters, media (if the problem is related to it), printhead carriage & cartridges) if available.

Important Notice for DP-4100 Series:
Please do not send us the printhead of the DP-4100 Series without the cartridges, otherwise the ink pads from the printhead will dry out and then the printhead cannot be used anymore !

For this reason please send us the complete DP-4100 Series printhead plus cartridges.

3. Any documents?

Please add the original failure description into the packaging. A printout of the e-mail history should be included.

Shipping:

Please write the RMA-number on the outside of the package.
Use to the address below. Non-prepaid shipments cannot be accepted.

DTM Print GmbH
Support
Mainzer Str. 131
65187 Wiesbaden
Germany

Further process:

Every incoming package will be identified by its RMA number. After repairment, the unit will be sent back to the recipient who contacted us for the RMA number. Amendments, such as change of shipping address, should be sent immediately.

The repair duration is approx. 5-12 working days.

Thank you for your understanding.

Feel free to contact us at any time for questions regarding the packing instructions. We’re available via e-mail at support@dtm-print.eu, by phone at +49 611 927770.