Packing Instructions

Please retain all packaging materials!

Before the shipping the product must be packed properly to avoid damage. Any damage due to improper packaging is not covered under warranty. Damages caused by improper packaging will be charged.

Prepare unit and accessories for shipping

Preparing the unit:

To prepare your Eddie for shipping, please

• Unplug the cable.

• remove the carousel plus the base.

• Remove the cover.

• Remove the cartridge. The printer must be turned on!

• Now turn off the printer and unplug the cable.

• Open the printer to remove the crumb catcher.

• Squeeze the metal together to remove the ink trough.

• Clean the ink trough.

• Reinstall the ink trough after drying.

• Install the protection foam.

• make sure the arm fits into the cut-outs.

• Place the second foam above the first foam. Move the printhead to the left so it touches the foam.

• Secure the printhead with tape.

• Bag all components.

• Repack all parts.

• Use the original packaging for best pro-tection.

Watch our Packing Video Tutorial:

What about accessories?

For a quick handling please include all accessories (cables, power cords, power adapters, carousel, food items (if the problem is related to it), cartridge if you are asked to do so) if available.

Make sure the Shipping Caps are properly installed.

Any documents?

Please add the original failure description into the packaging. A printout of the e-mail history should be included.

Shipping:

Please write the RMA number on the outside of the package.
Use the address below.
Non-prepaid shipments cannot be accepted.

DTM Print GmbH
Support
Mainzer Str. 131
65187 Wiesbaden
Germany

Further process:

Every incoming package will be identified by its RMA number. After repairment, the unit will be sent back to the recipient who contacted us for the RMA number. Amendments, such as change of shipping address, should be sent immediately.

The repair duration is approx. 5-12 working days.

Thank you for your understanding.

Feel free to contact us at any time for questions regarding the packing instructions. We’re available via e-mail at support@dtm-print.eu, by phone at +49 611 927770.