LX1000e/LX2000e Color Label Printer Packing Instructions

Please retain all packaging materials!

Before the shipping the product must be packed properly to avoid damage. Any damage due to improper packaging is not covered under warranty. Damages caused by improper packaging will be charged.

Prepare unit and accessories for shipping

1. Preparing the unit:

To prepare your label printer for shipping, please remove the label roll. Please do not remove the ink cartridge.

1. Open the cover. Make sure the robotic is in the transport position (cartridge robotic will dock on the right side)

2. Close the cover.

2. Packing the unit:

Use the original packaging for the best protection

Watch the LX1000e/LX2000e Packing Video Tutorial

3. What about accessories?

For a quick handling please include all accessories (cables, power cords, power adapters, media (if the problem is related to it), printhead carriage & cartridges) if available.

Important Notice for LX1000e/LX2000e:
Please do not send us the printhead of the LX1000e/LX2000e without the cartridges, otherwise the ink pads from the printhead will dry out and the printhead cannot be used anymore!
For this reason please send us the complete LX1000e/LX2000e printhead plus cartridges.

4. Any documents?

Please add the original failure description into the packaging. A printout of the e-mail history should be included.

Shipping:

Please write the RMA-number on the outside of the package.
Use to the address below. Non-prepaid shipments cannot be accepted.

DTM Print GmbH
Support
Mainzer Str. 131
65187 Wiesbaden
Germany

Further process:

Every incoming package will be identified by its RMA number. After repairment, the unit will be sent back to the recipient who contacted us for the RMA number. Amendments, such as change of shipping address, should be sent immediately.

The repair duration is approx. 5-12 working days.

Thank you for your understanding.

Feel free to contact us at any time for questions regarding the packing instructions. We’re available via e-mail at support@dtm-print.eu, by phone at +49 611 927770.