Catalyst Packing Instructions

Please retain all packaging materials!

Before the shipping the product must be packed properly to avoid damage. Any damage due to improper packaging is not covered under warranty. Damages caused by improper packaging will be charged.

Prepare unit and accessories for shipping

Preparing the unit:

To prepare your label printer for shipping, please remove the label roll.

Unload the label roll by pressing the unload button. Then remove the label roll.

Unload and remove the label roll from the Catalyst Label Laser Marking System

Turn the printer off and remove the cables.
Remove the screws of the label holder.

Turn printer off and remove cables from the Catalyst

Remove the cables and all roll holder parts.

Remove cables and roll holder parts from the Catalyst

Pull out on the blue handle to loosen the knife collar. Then remove the knife from the holder.

NOTE: Use the original plastic cap cover to protect the knife

Pack all loose parts (including the screws).

Pack all parts and screws from the Catalyst

Use the foam set to protect the laser.

Use foam to protesct Laser from Catalyst

Tape the cover. Then bag the Catalyst and tape it again.

Use the original packaging for best protection.

Pack in the original package the Catalyst

Watch the Catalyst Repacking Video Tutorial

What about accessories?

For a quick handling please include all accessories (cables, power cords, power adapters, media (if the problem is related to it) & cartridges) if available.

Any documents?

Please add the original failure description into the packaging. A printout of the e-mail history should be included.

Shipping:

Please write the RMA number on the outside of the package.
Use to the address below. Non-prepaid shipments cannot be accepted.

DTM Print GmbH
Support
Mainzer Str. 131
65187 Wiesbaden
Germany

Further process:

Every incoming package will be identified by its RMA number. After repairment, the unit will be sent back to the recipient who contacted us for the RMA number. Amendments, such as change of shipping address, should be sent immediately.

The repair duration is approx. 5-12 working days.

Thank you for your understanding.

Feel free to contact us at any time for questions regarding the repacking instructions. We’re available via e-mail at support@dtm-print.eu, by phone at +49 611 927770.