6E. Interpreting the Indicator lights
Most error messages will appear on your computer screen via the PrintHub application or the Printer Utility (Mac). However, if the error prevents communication with the computer the LED lights may be used to help diagnose the problem.
| LED | Explanation |
|---|---|
| Intermittent Flashing Pause | Printer is doing maintenance. Appears during start up or after a cartridge change. |
| Slow Flashing Power | Missing Label Stock |
| Solid Power Light | Power is on |
| Rotating Ink, Power and Pause LEDs | Firmware update is in progress - do not remove power or USB. |
| Simultaneous Pause and Ink Flashing | Print head is not being recognized. Clean contacts or replace the print head. |
6F. Technical Support
If you have difficulties in operating your Printer, the procedures in this manual and the software User's Guide should, in most cases, solve the problem. If you still have difficulty, contact the technical support using one of the methods listed below.
| Source | Location |
|---|---|
| Primera Knowledge Base | www.primera.com/kb |
| BarTender Software Help files | Open the software. Click on the Help Menu - Contents |
| Email Support | support@primera.com |
| Phone Support | 763-475-6669 (Mon - Fri 8 a.m. - 6 p.m. CST) |
| Chat Support | http://primera.com - look for the chat prompt on lower right |
Technical DTM Print Support
Contact the DTM Print support team at support.dtm-print.eu or send us an e-mail at any time to support@dtm-print.eu.
This service is free for all our customers. Please be aware that you have to be registered with your product first, to get free support.
Register your device here: register.dtm-print.eu