Close × Repacking Instructions PDF All Repacking Instructions on YouTube

LX500e/RX500e Color Label Printer Repacking Instructions

Please retain all packaging materials!

Before the shipping the product must be packed properly to avoid damage. Any damage due to improper packaging is not covered under warranty. Damages caused by improper packaging will be charged.

Prepare unit and accessories for shipping

1. Preparing the unit:

To prepare your label printer for shipping, please remove the label roll. Please do not remove the ink cartridge.

1. Open the cover. Make sure the robotic is in the transport position (cartridge robotic will undock on the left side)

2. Place the transport security as shown

3. Close the cover and fix the cover with tape in the front.

preparing LX500e preparing LX500e preparing LX500e preparing LX500e

2. Repacking the unit:

Use the original packaging for the best protection

repacking LX500e
repacking LX500e
repacking LX500e
repacking LX500e

Watch the LX500e Repacking Video Tutorial

LX500e Repacking Instruction

3. What about accessories?

For a quick handling please include all accessories (cables, power cords, power adapters, media (if the problem is related to it) & cartridges) if available.

4. Any documents?

Please add the original failure description into the packaging. A printout of the email history should be included.

repacking LX500e

Please write the RMA-number on the outside of the package.
Use to the address below. Freight forward sent goods will not be accepted.

DTM Print GmbH
Mainzer Straße 131
65187 Wiesbaden

Further process:

Every incoming package will be identified by its RMA number. After repairment, the unit will be sent back to the recipient who contacted us for the RMA number. Amendments, such as change of shipping address, should be sent immediately.

The repair duration is approx. 5-12 working days.

Thank you for your understanding.

Feel free to contact us at any time for questions regarding the repacking instructions. We’re available via email at, by phone at +49 611 927770 or use the live chat on our website

Copyright © 2019 DTM Print GmbH