Disc Publisher DP-4200 Series Repacking Instructions
Please retain all packaging materials!
Before the shipping the product must be packed properly to avoid damage. Any damage due to improper packaging is not covered under warranty. Damages caused by improper packaging will be charged.
Prepare unit and accessories for shipping
1. Preparing the unit:
To prepare your disc publisher for shipping, please remove the disc holders. Please do not remove the print head and ink cartridges. Close the front cover, then follow these steps:
1. Move the robotik arm to parking position by pressing and holding the Ink Catridge and the Power button on the back.
Continue to hold the cartridge button. The robotic will undock on the right side of the printer frame and lower. Power will shut off automatically once the robotic is in the transport position.
2. Place the transpot lock inside the printer.
3. Fix the cover with tape as shown.
4. Use the original packaging for best protection.
5. Please also note the instructions from the support team.
Watch the Disc Publisher Repacking Video Tutorial
2. What about accessories?
For a quick handling please include all accessories (bins, cables, power cords, power adapters, media (if the problem is related to it) and cartridges) if available.
3. Any documents?
Please add the original failure description into the packaging. A printout of the email history should be included.
Please write the RMA-number on the outside of the package.
Use to the address below. Freight forward sent goods will not be accepted.
DTM Print GmbH
Mainzer Straße 131
Every incoming package will be identified by its RMA number. After repairment, the unit will be sent back to the recipient who contacted us for the RMA number. Amendments, such as change of shipping address, should be sent immediately.
The repair duration is approx. 5-12 working days.
Thank you for your understanding.
Feel free to contact us at any time for questions regarding the repacking instructions. We’re available via email at email@example.com, by phone at +49 611 927770 or use the live chat on our website dtm-print.eu.