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Katrin Hoffmann
DTM Print GmbH
Phone: +49 611 927770
FAX: +49 611 9277750

Primera Receives Seventh Best Customer Service Award

Plymouth, Minn. (November 11, 2014) – Primera Technology, Inc., a leading manufacturer of specialty printers, today announced they have received their seventh consecutive "Best Customer Service" awardfrom LiveHelpNow, a well-known online communications provider. The award reflects the quality of the 24/7 live chat service that Primera offers to customers around the world through the LiveHelpNow service.

LiveHelpNow bases its customer service evaluations on 12 criteria, including customer survey results, resolution rates, operator effectiveness and proactive service. "Providing superior customer service has always been extremely important to us. It separates us from most of our competitors," said Mark D. Strobel, Primera's vice president of sales and marketing. "Receiving this award seven months in a row confirms our commitment to assisting our customers with any question they have, no matter how simple or complex."

Live chat for North America, Latin America and South America is available at EMEA customers are serviced and supported from Wiesbaden, Germany through DTM Print at Primera Asia Pacific, registered in Hong Kong, with offices and warehouses in Australia and Singapore, serves customers in Asia Pacific at

About Primera Technology
Headquartered in Plymouth, Minnesota, Primera Technology, Inc. is a leading developer and manufacturer of specialty printing equipment including full-colour label printers and CD/DVD/BD duplication and printing equipment. Its products are sold in over 222 countries and have been installed at more than 85 percent of Fortune 100 companies.
More information about Primera, its history and products is available on the Internet at or Contact DTM Print in Germany by phone at +49 611 927770, by FAX at +49 611 9277750 or by e-mail at
In Asia Pacific, contact Primera Asia Pacific by phone at +852 3180 7171, by FAX at +852 3014 7827 or by email at

Notes to Editors: Primera Technology EUROPE is an independent company called Primera Europe. Primera Europe is under contract with Primera to provide sales and support for Primera products under the name Primera Technology Europe. Primera Asia Pacific is an independent company called Asia Pacific Optical Distribution Ltd. (APOD), incorporated in Hong Kong, PRC. APOD is under contract with Primera to provide sales and support for Primera products under the name Primera Asia Pacific.

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